Frequently Asked Questions

Everything you need to know about PITAKA products, shipping, and our ecosystem.

What materials are used in PITAKA products?

We specialize in using high-tech materials such as Aramid Fiber and Carbon Fiber. These materials are chosen for their exceptional strength-to-weight ratio, durability, and sleek aesthetic, often used in aerospace and high-end automotive industries.

Are PITAKA cases compatible with MagSafe?

Yes, many of our MagEZ cases are designed with built-in magnets that are fully compatible with Apple’s MagSafe ecosystem and our own MagEZ Slider and Car Mounts, ensuring a seamless attachment and charging experience.

How long does shipping take and what are the costs?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Shipping times vary by location, generally taking 3-7 business days for express and 7-15 business days for standard delivery. Costs are calculated at checkout based on your region.

What is your return and warranty policy?

We offer a 30-day money-back guarantee for products in their original condition. Additionally, our phone cases and accessories come with a limited warranty ranging from 2 months to 1 year, covering manufacturing defects.

Can I use PITAKA cases with wireless chargers from other brands?

While our cases are optimized for PITAKA MagEZ chargers and Apple MagSafe, they are generally compatible with most Qi-certified wireless chargers. However, for the best magnetic alignment, we recommend using PITAKA-compatible accessories.

How do I verify the authenticity of my PITAKA product?

Every authentic PITAKA product comes with a unique serial number on the packaging. You can register your product on our official website to verify its authenticity and activate your warranty.